Important Update (starting March 2024): Partnership with Conformal Shipping

Dear Customer,

Before presenting our customs duty policy, we are pleased to inform you of a significant update to our services.

From March 2024, Meishee has established a strategic partnership with "Remessa Conforme". This alliance allows us to offer an even smoother and worry-free shopping experience regarding customs fees.

By partnering with "Remessa Conforme", we guarantee that all customs costs associated with your orders are covered by Meishee even before the orders are sent to our customers. This means you won't have to worry about unexpected fees when you receive your order. We fully assume these costs to provide you with a hassle-free shopping experience without unpleasant surprises.

We understand the importance of offering transparency and reliability at every stage of the purchasing process, and this partnership reinforces our commitment to these core values.

Therefore, from that date onwards, our customs duty policy is as follows:

• All customs costs are covered by Meishee, in partnership with Remessa Compliance.
• You will not be subject to customs fees upon receiving your orders.
• We will continue to provide transparent communication and regular updates on the status of your orders.

Products of International Origin

At Meishee Hair, your products are sent directly from our factory, outside Brazil, through our partnership with Remessa Conforme.

1. Delivery Time

2. Separate Shipments

Orders with more than one different product or more than 3 units of the same product may be shipped in separate boxes without prior notice. This occurs to avoid becoming overweight. In this case, we will send a tracking code for each package.

3. Incorrect information in the order, what should I do?

If you made a mistake when filling in your address, please email us on the day you place your order so we can update your address before it is shipped. We are unable to make any corrections after the order has been dispatched.

We are not responsible if the product cannot be delivered to the recipient due to the delivery address being filled in incorrectly on our website.

Correctly filling in the data on our website is the responsibility of each customer, therefore, if the order is not delivered, we are exempt from refunding the amount paid.

4. Miscellaneous Problems

Tracking not available: As this is an International Order, it is necessary to use the tracking system provided on our website, as the tracking code is only available at the Post Office after the product arrives in Brazil, which takes up to 5 business days.

Tracking does not update: The tracking code updates periodically. If your tracking code has not yet updated to "Arrived in Brazil", please wait a few more days or contact us through support.

It says it was delivered, but I didn't receive it: If the code says it was delivered but you didn't receive it, we ask that you immediately contact neighbors, people responsible for the place (doormen, day laborers), residents of the house or condominium. It is worth remembering that, in many cases, contacting the nearest post office helps resolve the case, as they have access to the name of the person who received the package, which can make it easier to locate. We do not issue refunds or refunds if it appears that your order was delivered, as we incurred logistical, operational and merchandise expenses.

Postman not attended to: If the postman is not attended to or the customer does not collect the product at the Post Office when requested, to proceed with the resend or refund, a fee of R$44.70 (forty-four reais and seventy cents).

Unfortunately, due to the logistical costs involved and the treatment of the product as abandoned, we will lose the product, as it is prevented from returning to our store's stock.

Important Notices

When purchasing a product in our store, the customer must be aware that there is no possibility of speeding up delivery or canceling shipping after the tracking code arrives , nor is it possible to provide an exact delivery date.

Due to the impossibility of predicting an exact date for delivery of orders, Meishee Hair will under no circumstances be responsible for delivering products before the date of specific events for the customer (Wedding, Birthday, Graduation, etc.), as the The import process depends on the release of the product at the Brazilian Federal Revenue Service and the Post Office.