Important Update (starting March 2024): Partnership with Conformal Shipping

Dear Customer,

Before presenting our customs duty policy, we are pleased to inform you of a significant update to our services.

As of March 2024 , Meishee has established a strategic partnership with Remessa Conforme . This alliance allows us to offer an even smoother and worry-free shopping experience regarding customs fees.

By partnering with Remessa Conforme, we guarantee that all customs costs associated with your orders are covered by Meishee even before the orders are sent to our customers. This means you won't have to worry about unexpected fees when you receive your order. We fully assume these costs to provide you with a hassle-free shopping experience without unpleasant surprises.

Therefore, from that date onwards, our customs duty policy is as follows:

  • All customs costs are covered by Meishee, in partnership with Remessa Conforme.
  • You will not be subject to customs fees upon receiving your orders.
  • We will continue to provide transparent communication and regular updates on the status of your orders.

Meishee Customs Duty Policy for Orders Placed Before March 2024: Transparent and Reliable Import

Thank you for choosing Meishee for your high-quality product purchases. We are committed to offering unique and exceptional items, and we understand that the possibility of customs fees may arise during this process. Here is our policy regarding these fees:

Refusal of Customs Duties and Liability:

We understand that situations may arise where you choose to decline payment of customs fees associated with your order. However, it is important to note that you can choose one of the following options:

  1. Orders without payment of customs fees incur a fee of R$44.70 (forty-four reais and seventy cents) for logistics costs; The consumer is responsible for covering this cost for resending or refunding the order.
  2. Payment of amounts calculated by the responsible bodies (60% calculated on the value of the product + shipping).
  3. If you choose to refuse to pay import taxes, it is essential to indicate this option on the website during the delivery process. When you will receive a full refund within 90 (ninety) business days.

Taxation and Responsibility:

  • The customs fee is the responsibility of the person holding the order. If your order is taxed, you will receive a notification and must pay the amounts described for it to be released. Orders without paying customs fees incur a fee of R$44.70 for logistics costs; The consumer is responsible for covering this cost for resending or refunding the order.

Fees Notification:

  • Whenever an order is subject to customs duties, we will notify you via email as soon as possible. It is worth remembering that you will receive a letter at your registered address, also notifying you of the fee.

Payment of Fees:

  • The full amount of customs fees must be paid by the customer. This ensures quick release of the order.

50% refund:

  • Once proof of payment is received, we will refund 50% of the total amount of fees paid by the customer. This refund will be processed using the same original payment method.

Refund Procedure:

  • After successful payment of fees, we request that the customer send us proof of payment via email.

Refund Deadline:

  • Refund will be processed within 7 business days after payment of customs fees is confirmed.

By proceeding with the purchase, you agree to the terms of this customs duty policy. Count on us to make your shopping experience safe and reliable.

We appreciate your trust and cooperation.

Sincerely, Meishee Team.

Frequently Asked Questions (FAQ)

SheeColor

1. Apply the mask to damp hair (or if you prefer, apply a moisturizing cream).

2. Take a small amount of the mask and spread it all over your hands.

3. Apply the mask strand by strand or throughout your hair, running your fingers through the hair and spreading the product well. The more you spread, the more natural it will look!

4. Air dry or use a hairdryer for more volume.

5. Application varies according to your hair type. Don't hesitate to experiment with different methods. 💚

Order Changes

Yes, it is possible to make changes to your order; however, this option is only available if the order has not yet been shipped. To request changes, contact us immediately by email (suporte@meishee.com.br).

Other Information

No, currently we do not have a physical store. Our sales are exclusively conducted through our official website (https://meishee.com.br).

Once the order is with the carrier, delivery times for domestic orders typically range from 5 to 10 days. For international orders, the average delivery time is 5 to 9 business days, but it may extend up to 14 business days depending on the region.

If you have recently placed an order, it's normal not to be able to track it immediately.

Our system is as integrated as possible with shipments. If you have tracked it on another site, please check directly via Meishee Tracking: meishee.com.br/tracking.

If you still encounter difficulties, feel free to contact us for assistance.

Sim, aceitamos pagamentos via boleto bancário. No entanto, para concluir sua compra com boleto, entre em contato com nossos Client Advisors através do WhatsApp de Suporte ao Cliente, lá poderemos te entregar uma experiência personalizada.

meishee lover

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