Meishee 's refund policies are designed to ensure our customers are satisfied with their purchases and can have peace of mind knowing they have options if something doesn't live up to their expectations.

1. Time to request a refund: Customers have up to 7 days from the date they receive their order to request a refund.

2. Product Condition: To be eligible for a refund, the product must be in its original condition, including all tags and packaging. Used, damaged or altered products will not be accepted for refund.

3. Refund Process: To request a refund, customers must contact us via our contact form or email ( support@meishee.com.br ) providing details about the purchase, including the order number and reason of the refund request. We will contact you to confirm your request and provide instructions on how to proceed.

4. Refund Term: Once the returned item is received and inspected, the refund will be processed. The refund amount will be credited to the original form of payment, and will be sent within the deadline stated in the refund letter .

5. If there is an error in the logistics of your order, please contact our support via email (suporte@meishee.com.br ), our employees will resolve your case in the best possible way.

Incorrect Address

After your purchase on our website, you will receive a confirmation via email and WhatsApp, including verification of the delivery address, which is the sole responsibility of the customer . Please note that if the address is incorrect and not corrected before shipping, we will not be able to issue a refund, refund or resend. They are considered abandoned here in Brazil and do not return to our distribution center, generating losses. Please make sure you provide the correct address and if you have any questions, please contact our customer service. Orders without payment of customs fees incur a fee of R$44.70 (forty-four reais and seventy cents) for logistics costs; The consumer is responsible for covering this cost for resending or refunding the order.

Customs Fees

If your product has been taxed by the Post Office, Meishee Hair guarantees a refund of 50% of the value of your tax . Just send us proof of payment to our email ( support@meishee.com.br ). Find out more in our policies on Customs Fees .

Refusal of Customs Duties and Liability:

We understand that situations may arise where you choose to decline payment of customs fees associated with your order. However, it is important to note the following:

1. Orders without payment of customs fees incur a fee of R$44.70 (forty-four reais and seventy cents) for logistics costs; The consumer is responsible for covering this cost for resending or refunding the order.
2. Payment of amounts calculated by the responsible bodies (60% calculated on the value of the product + shipping).
3. If you choose to refuse to pay import taxes, it is essential to indicate this option on the Correios website during the delivery process. When you will receive a full refund within 90 (ninety) business days.

Unattended postman

If the postman is not attended to or the customer does not collect the product at the Post Office when requested, to proceed with the resend or refund, a fee of R$44.70 (forty-four reais and seventy cents) will be charged.

Unfortunately, due to the logistical costs involved and the treatment of the product as abandoned, we will lose the product, as it is prevented from returning to our store's stock.

It is essential to highlight that we strive to deliver efficiently and satisfactorily, however, the responsibility for receiving the product at the indicated address or collecting it at the Post Office lies with the customer.

We recommend that our customers pay attention to order tracking and tracking information provided, mainly through our channel " Meishee Envios ". In case of difficulties or questions, we are always available to assist and provide guidance to ensure the best shopping experience.

Reverse logistic

When you contact our customer service team, we will review your case to ensure an efficient resolution. If approved, we will generate a reverse logistics code so you can post your order to an agency, allowing the product to return to us.

After issuing the reverse tracking code, you will have up to 7 days to post the order. Otherwise, you will lose the right to receive a refund/refund of the amount paid. Refunds will only be processed after receipt and verification of the product.

If you choose not to use the reverse logistics code provided, you will be responsible for the cost of return shipping. In this case, the company is exempt from refunding the shipping cost, as the reverse logistics code was not used.

Our objective is to ensure transparency in relation to our policies and procedures, valuing good relationships with our customers. We appreciate everyone's understanding and collaboration.

Sincerely, Meishee Team.